“TABLE OF CONTENTS
1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 14
1.3.1 MARKETS COVERED 14
1.3.2 YEARS CONSIDERED FOR THE STUDY 15
1.4 CURRENCY 15
1.5 LIMITATION 15
1.6 STAKEHOLDERS 15
2 RESEARCH METHODOLOGY 16
2.1 RESEARCH DATA 17
2.1.1 SECONDARY DATA 17
2.1.1.1 Key data from secondary sources 17
2.1.2 PRIMARY DATA 18
2.1.2.1 Key data from primary sources 18
2.1.2.2 Key industry insights 19
2.1.2.3 Breakdown of primary interviews 19
2.2 MARKET SIZE ESTIMATION 20
2.2.1 BOTTOM-UP APPROACH 20
2.2.2 TOP-DOWN APPROACH 21
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 22
2.4 RESEARCH ASSUMPTIONS 23
3 EXECUTIVE SUMMARY 24
4 PREMIUM INSIGHTS 28
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE WORKFORCE ANALYTICS MARKET 28
4.2 WORKFORCE ANALYTICS MARKET, BY TYPES AND REGION 28
4.3 WORKFORCE ANALYTICS MARKET, BY SERVICE 29
4.4 WORKFORCE ANALYTICS MARKET POTENTIAL 30
4.5 LIFE CYCLE ANALYSIS, BY REGION 30
5 MARKET OVERVIEW 31
5.1 EVOLUTION OF THE WORKFORCE ANALYTICS MARKET 32
5.2 MARKET SEGMENTATION 33
5.2.1 BY TYPE 33
5.2.2 BY SERVICE 33
5.2.3 BY DEPLOYMENT MODEL 34
5.2.4 BY ORGANIZATION SIZE 34
5.2.5 BY VERTICAL 34
5.2.6 BY REGION 35
5.3 MARKET DYNAMICS 36
5.3.1 DRIVERS 36
5.3.1.1 Massive amount of data deluge in HR departments 36
5.3.1.2 Increasing need to make smarter decisions about the talent 37
5.3.1.3 Changing work dynamics 37
5.3.2 RESTRAINTS 38
5.3.2.1 Lack of awareness and resistance to change 38
5.3.2.2 Data security concerns due to the increasing adoption of cloud 38
5.3.3 OPPORTUNITIES 39
5.3.3.1 High adoption rate in SMEs 39
5.3.3.2 Growing demand for mobile applications 39
5.3.4 CHALLENGES 40
5.3.4.1 Lack of analytical skills 40
6 INDUSTRY TRENDS 41
6.1 INTRODUCTION 41
6.2 VALUE CHAIN ANALYSIS 41
6.3 PORTER’S FIVE FORCES ANALYSIS 43
6.3.1 THREAT OF NEW ENTRANTS 43
6.3.2 THREAT OF SUBSTITUTES 44
6.3.3 BARGAINING POWER OF SUPPLIERS 44
6.3.4 BARGAINING POWER OF BUYERS 44
6.3.5 INTENSITY OF COMPETITIVE RIVALRY 45
6.4 STRATEGIC BENCHMARKING 46
7 WORKFORCE ANALYTICS MARKET ANALYSIS, BY TYPE 47
7.1 INTRODUCTION 48
7.2 SOLUTIONS 49
7.3 SERVICES 50
7.3.1 CONSULTING SERVICES 51
7.3.2 SYSTEM INTEGRATION 52
7.3.3 MANAGED SERVICES 53
8 WORKFORCE ANALYTICS MARKET ANALYSIS, BY DEPLOYMENT MODEL 55
8.1 INTRODUCTION 56
8.2 ON-PREMISE 57
8.3 ON-CLOUD 57
9 WORKFORCE ANALYTICS MARKET ANALYSIS, BY ORGANIZATION SIZE 59
9.1 INTRODUCTION 60
9.2 LARGE ENTERPRISE 61
9.3 SMALL AND MEDIUM ENTERPRISE 61
10 WORKFORCE ANALYTICS MARKET ANALYSIS, BY VERTICAL 63
10.1 INTRODUCTION 64
10.2 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 65
10.3 ENERGY AND UTILITIES 66
10.4 MANUFACTURING 68
10.5 HEALTHCARE 69
10.6 RETAIL 71
10.7 GOVERNMENT AND PUBLIC SECTOR 72
10.8 TELECOM AND IT 73
10.9 TRAVEL AND HOSPITALITY 75
10.10 OTHERS 76
11 GEOGRAPHICAL ANALYSIS 78
11.1 INTRODUCTION 79
11.2 NORTH AMERICA 81
11.3 EUROPE 84
11.4 ASIA-PACIFIC (APAC) 85
11.5 MIDDLE EAST AND AFRICA (MEA) 88
11.6 LATIN AMERICA 89
12 COMPETITIVE LANDSCAPE 91
12.1 OVERVIEW 91
12.2 SUPPLIER OVERVIEW 92
12.3 COMPETITIVE SITUATION AND TRENDS 93
12.3.1 NEW PRODUCT/SERVICE DEVELOPMENTS 95
12.3.2 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS 96
12.3.3 MERGERS AND ACQUISITIONS 97
12.3.4 GEOGRAPHICAL EXPANSIONS 98
13 COMPANY PROFILES 99
13.1 INTRODUCTION 99
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
13.2 ADP, LLC. 100
13.3 IBM CORPORATION 103
13.4 ORACLE CORPORATION 106
13.5 SAP SE 109
13.6 TABLEAU SOFTWARE 112
13.7 CORNERSTONE ONDEMAND 115
13.8 WORKDAY, INC. 117
13.9 KRONOS INC. 119
13.10 VISIER INC. 121
13.11 WORKFORCE SOFTWARE 122
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
14 KEY INNOVATORS 124
14.1 CONCENTRA 124
14.2 PEOPLEFLUENT 124
15 APPENDIX 125
15.1 KEY INDUSTRY INSIGHTS 125
15.2 DISCUSSION GUIDE 126
15.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 129
15.4 AVAILABLE CUSTOMIZATIONS 130
15.5 RELATED REPORTS 131
“
“LIST OF TABLES
TABLE 1 WORKFORCE ANALYTICS MARKET SIZE AND GROWTH,
2013–2020 (USD MILLION, Y-O-Y %) 25
TABLE 2 WORKFORCE ANALYTICS SERVICES MARKET SIZE, BY TYPE,
2013–2020 (USD MILLION) 29
TABLE 3 WORKFORCE ANALYTICS: SUMMARY OF DRIVERS 37
TABLE 4 WORKFORCE ANALYTICS: SUMMARY OF RESTRAINTS 38
TABLE 5 WORKFORCE ANALYTICS: SUMMARY OF OPPORTUNITIES 39
TABLE 6 WORKFORCE ANALYTICS: SUMMARY OF CHALLENGES 40
TABLE 7 WORKFORCE ANALYTICS MARKET SIZE, BY TYPE, 2013–2020 (USD MILLION) 48
TABLE 8 WORKFORCE ANALYTICS SOLUTIONS MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 49
TABLE 9 WORKFORCE ANALYTICS SOLUTIONS MARKET SIZE, BY VERTICAL,
2013–2020 (USD MILLION) 49
TABLE 10 WORKFORCE ANALYTICS SOLUTIONS MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 50
TABLE 11 WORKFORCE ANALYTICS SERVICES MARKET SIZE, BY TYPE,
2013–2020 (USD MILLION) 51
TABLE 12 WORKFORCE ANALYTICS CONSULTING SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 51
TABLE 13 WORKFORCE ANALYTICS CONSULTING SERVICES MARKET SIZE, BY REGION, 2013–2020 (USD MILLION) 52
TABLE 14 WORKFORCE ANALYTICS SYSTEM INTEGRATION MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 52
TABLE 15 WORKFORCE ANALYTICS SYSTEM INTEGRATION MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 53
TABLE 16 WORKFORCE ANALYTICS MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 53
TABLE 17 WORKFORCE ANALYTICS MANAGED SERVICES MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 54
TABLE 18 WORKFORCE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL,
2013–2020 (USD MILLION) 56
TABLE 19 WORKFORCE ANALYTICS: ON-PREMISE MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 57
TABLE 20 WORKFORCE ANALYTICS: ON-CLOUD MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 58
TABLE 21 WORKFORCE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2013–2020 (USD MILLION) 60
TABLE 22 WORKFORCE ANALYTICS: LARGE ENTERPRISE MARKET SIZE, BY VERTICAL,
2013–2020 (USD MILLION) 61
TABLE 23 WORKFORCE ANALYTICS: SME MARKET SIZE, BY VERTICAL,
2013–2020 (USD MILLION) 62
TABLE 24 WORKFORCE ANALYTICS MARKET SIZE, BY VERTICAL, 2013–2020 (USD MILLION) 64
TABLE 25 WORKFORCE ANALYTICS: BFSI MARKET SIZE, BY DEPLOYMENT MODEL,
2013–2020 (USD MILLION) 65
TABLE 26 WORKFORCE ANALYTICS: BFSI MARKET SIZE, BY ORGANIZATION SIZE,
2013–2020 (USD MILLION) 65
TABLE 27 WORKFORCE ANALYTICS: BFSI MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 66
TABLE 28 WORKFORCE ANALYTICS: ENERGY AND UTILITIES MARKET SIZE, BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 66
TABLE 29 WORKFORCE ANALYTICS: ENERGY AND UTILITIES MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 67
TABLE 30 WORKFORCE ANALYTICS: ENERGY AND UTILITIES MARKET SIZE, BY REGION, 2013–2020 (USD MILLION) 67
TABLE 31 WORKFORCE ANALYTICS: MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 68
TABLE 32 WORKFORCE ANALYTICS: MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 68
TABLE 33 WORKFORCE ANALYTICS: MANUFACTURING MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 69
TABLE 34 WORKFORCE ANALYTICS: HEALTHCARE MARKET SIZE, BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 69
TABLE 35 WORKFORCE ANALYTICS: HEALTHCARE MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 70
TABLE 36 WORKFORCE ANALYTICS: HEALTHCARE MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 70
TABLE 37 WORKFORCE ANALYTICS: RETAIL MARKET SIZE, BY DEPLOYMENT MODEL,
2013–2020 (USD MILLION) 71
TABLE 38 WORKFORCE ANALYTICS: RETAIL MARKET SIZE, BY ORGANIZATION SIZE,
2013–2020 (USD MILLION) 71
TABLE 39 WORKFORCE ANALYTICS: RETAIL MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 71
TABLE 40 WORKFORCE ANALYTICS: GOVERNMENT AND PUBLIC SECTOR MARKET SIZE,
BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 72
TABLE 41 WORKFORCE ANALYTICS: GOVERNMENT AND PUBLIC SECTOR MARKET SIZE,
BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 72
TABLE 42 WORKFORCE ANALYTICS: GOVERNMENT AND PUBLIC SECTOR MARKET SIZE,
BY REGION, 2013–2020 (USD MILLION) 73
TABLE 43 WORKFORCE ANALYTICS: TELECOM AND IT MARKET SIZE, BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 73
TABLE 44 WORKFORCE ANALYTICS: TELECOM AND IT MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 74
TABLE 45 WORKFORCE ANALYTICS: TELECOM AND IT MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 74
TABLE 46 WORKFORCE ANALYTICS: TRAVEL AND HOSPITALITY MARKET SIZE,
BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 75
TABLE 47 WORKFORCE ANALYTICS: TRAVEL AND HOSPITALITY MARKET SIZE,
BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 75
TABLE 48 WORKFORCE ANALYTICS: TRAVEL AND HOSPITALITY MARKET SIZE,
BY REGION, 2013–2020 (USD MILLION) 76
TABLE 49 WORKFORCE ANALYTICS: OTHERS MARKET SIZE, BY DEPLOYMENT MODEL,
2013–2020 (USD MILLION) 76
TABLE 50 WORKFORCE ANALYTICS: OTHERS MARKET SIZE, BY ORGANIZATION SIZE,
2013–2020 (USD MILLION) 77
TABLE 51 WORKFORCE ANALYTICS: OTHERS MARKET SIZE, BY REGION,
2013–2020 (USD MILLION) 77
TABLE 52 WORKFORCE ANALYTICS MARKET SIZE, BY REGION, 2013–2020 (USD MILLION) 80
TABLE 53 WORKFORCE ANALYTICS: NORTH AMERICA MARKET SIZE, BY TYPE,
2013–2020 (USD MILLION) 83
TABLE 54 WORKFORCE ANALYTICS: NORTH AMERICA MARKET SIZE, BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 83
TABLE 55 WORKFORCE ANALYTICS: NORTH AMERICA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 83
TABLE 56 WORKFORCE ANALYTICS: EUROPE MARKET SIZE, BY TYPE,
2013–2020 (USD MILLION) 84
TABLE 57 WORKFORCE ANALYTICS: EUROPE MARKET SIZE, BY DEPLOYMENT MODEL,
2013–2020 (USD MILLION) 84
TABLE 58 WORKFORCE ANALYTICS: EUROPE MARKET SIZE, BY ORGANIZATION SIZE,
2013–2020 (USD MILLION) 85
TABLE 59 WORKFORCE ANALYTICS: ASIA-PACIFIC MARKET SIZE, BY TYPE,
2013–2020 (USD MILLION) 87
TABLE 60 WORKFORCE ANALYTICS: ASIA-PACIFIC MARKET SIZE, BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 87
TABLE 61 WORKFORCE ANALYTICS: ASIA-PACIFIC MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 87
TABLE 62 WORKFORCE ANALYTICS: MIDDLE EAST AND AFRICA MARKET SIZE,
BY TYPE, 2013–2020 (USD MILLION) 88
TABLE 63 WORKFORCE ANALYTICS: MIDDLE EAST AND AFRICA MARKET SIZE,
BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 88
TABLE 64 WORKFORCE ANALYTICS: MIDDLE EAST AND AFRICA MARKET SIZE,
BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 89
TABLE 65 WORKFORCE ANALYTICS: LATIN AMERICA MARKET SIZE, BY TYPE,
2013–2020 (USD MILLION) 89
TABLE 66 WORKFORCE ANALYTICS: LATIN AMERICA MARKET SIZE, BY DEPLOYMENT MODEL, 2013–2020 (USD MILLION) 90
TABLE 67 WORKFORCE ANALYTICS: LATIN AMERICA MARKET SIZE, BY ORGANIZATION SIZE, 2013–2020 (USD MILLION) 90
TABLE 68 NEW PRODUCT DEVELOPMENTS, 2013–2015 95
TABLE 69 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2013–2015 96
TABLE 70 MERGERS AND ACQUISITIONS, 2013–2015 97
TABLE 71 RESEARCH AND EXPANSIONS, 2013–2015 98
“
“LIST OF FIGURES
FIGURE 1 WORKFORCE ANALYTICS MARKET: RESEARCH DESIGN 16
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 19
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 20
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 21
FIGURE 5 DATA TRIANGULATION 22
FIGURE 6 SERVICES ARE EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 25
FIGURE 7 BEST MARKET TO INVEST IN NEXT THE 5 YEARS 26
FIGURE 8 BFSI, HEALTHCARE, AND RETAIL VERTICALS EXPECTED TO DOMINATE THE WORKFORCE ANALYTICS MARKET DURING THE FORECAST PERIOD 26
FIGURE 9 NORTH AMERICA IS EXPECTED TO LEAD THE WORKFORCE ANALYTICS MARKET FOLLOWED BY EUROPE IN 2015 27
FIGURE 10 POPULARITY OF MOBILE AND CLOUD TECHNOLOGIES IS DRIVING GROWTH IN THE WORKFORCE ANALYTICS MARKET 28
FIGURE 11 NORTH AMERICA AND SOLUTIONS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2015 28
FIGURE 12 MANAGED SERVICES ARE EXPECTED TO GROW AT THE HIGHEST CAGR IN THE WORKFORCE ANALYTICS MARKET BY 2020 29
FIGURE 13 LATIN AMERICA IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 30
FIGURE 14 EUROPE SOON TO ENTER MATURITY PHASE IN THE COMING YEARS 30
FIGURE 15 WORKFORCE ANALYTICS MARKET EVOLUTION 32
FIGURE 16 WORKFORCE ANALYTICS MARKET SEGMENTATION: BY TYPE 33
FIGURE 17 WORKFORCE ANALYTICS MARKET SEGMENTATION: BY SERVICE 33
FIGURE 18 WORKFORCE ANALYTICS MARKET SEGMENTATION: BY DEPLOYMENT MODEL 34
FIGURE 19 WORKFORCE ANALYTICS MARKET SEGMENTATION: BY ORGANIZATION SIZE 34
FIGURE 20 WORKFORCE ANALYTICS MARKET SEGMENTATION: BY VERTICAL 34
FIGURE 21 WORKFORCE ANALYTICS MARKET SEGMENTATION: BY REGION 35
FIGURE 22 WORKFORCE ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 36
FIGURE 23 VALUE CHAIN: WORKFORCE ANALYTICS MARKET 42
FIGURE 24 PORTER’S FIVE FORCES ANALYSIS 43
FIGURE 25 IBM CONSIDERED TO BE A FRONTRUNNER IN THE MARKET PROVIDING COMPREHENSIVE SET OF SOLUTIONS 46
FIGURE 26 WORKFORCE ANALYTICS SERVICES TO GROW DUE TO INCREASE IN ADOPTION AMONG BUSINESSES WORLDWIDE 48
FIGURE 27 CONSULTING SERVICES GAINING TRACTION DUE TO STRICTER ADHERENCE TO CHANGING LABOR REGULATIONS 50
FIGURE 28 CLOUD ADOPTION OF WORKFORCE ANALYTICS SOLUTION ON THE RISE DUE TO GREATER SCALABILITY AND LOW COST 56
FIGURE 29 SME ARE EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 60
FIGURE 30 HEALTHCARE INDUSTRY SHOWING RAPID ADOPTION DUE TO GREATER EXTENT OF DIGITIZATION 64
FIGURE 31 NORTH AMERICA WOULD LEAD THE MARKET DUE TO THE NEED TO MEET NUMEROUS MANDATES ADHERING TO LABOR REGULATIONS 79
FIGURE 32 MIDDLE EAST AND AFRICA TO WITNESS A GREATER GROWTH DUE TO RISE IN BUSINESSES AND STRICTER LABOR REGULATIONS 80
FIGURE 33 WORKFORCE ANALYTICS MARKET SNAPSHOT: NORTH AMERICA 82
FIGURE 34 WORKFORCE ANALYTICS MARKET SNAPSHOT: ASIA-PACIFIC 86
FIGURE 35 COMPANIES ADOPTED NEW PRODUCT DEVELOPMENT AS THE KEY GROWTH STRATEGY DURING 2013–2015 91
FIGURE 36 IBM AND SAP CONSIDERED AS FORERUNNERS IN PROVIDING COMPREHENSIVE WORKFORCE ANALYTICS SOLUTIONS AND SERVICES 92
FIGURE 37 MARKET EVALUATION FRAMEWORK 93
FIGURE 38 BATTLE FOR MARKET SHARE: NEW PRODUCT DEVELOPMENTS HAVE BEEN THE KEY STRATEGY FOR COMPANY GROWTH 94
FIGURE 39 GEOGRAPHIC REVENUE MIX OF 5 MARKET PLAYERS 99
FIGURE 40 ADP, LLC.: COMPANY SNAPSHOT 100
FIGURE 41 ADP, LLC.: SWOT ANALYSIS 102
FIGURE 42 IBM: COMPANY SNAPSHOT 103
FIGURE 43 IBM: SWOT ANALYSIS 105
FIGURE 44 ORACLE: COMPANY SNAPSHOT 106
FIGURE 45 ORACLE: SWOT ANALYSIS 108
FIGURE 46 SAP: COMPANY SNAPSHOT 109
FIGURE 47 SAP: SWOT ANALYSIS 111
FIGURE 48 TABLEAU SOFTWARE: COMPANY SNAPSHOT 112
FIGURE 49 TABLEAU SOFTWARE: SWOT ANALYSIS 114
FIGURE 50 CORNERSTONE ONDEMAND: COMPANY SNAPSHOT 115
FIGURE 51 WORKDAY, INC.: COMPANY SNAPSHOT 117
“