Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography – Global Forecast to 2020

Date: 2015-08

“UCaaS is now becoming an indispensable tool for all forms of business communications, whether it is through video conferencing, teleconference, instant messaging, or by email. UCaaS is now a preferred method of collaboration in organizations. Currently, companies are investing heavily to delivery high quality video, voice, and conferencing collaboration services. Companies in the UC market are looking for best conceivable way to provide UC platforms to their customers.

The major reason behind the increasing adoptability of UCaaS by organizations and SMB’s is the increasing trend in mobility and bring your own device (BYOD) environments, as UCaaS provides best infrastructure for these trends. UCaaS is also considered by small and medium businesses as it supports advanced technology for communication and provides different revenue generation models for vendors and cost savings for clients.

Consumer goods & retail industry is considered as a very competitive market because of wider customer choice and most of business in retail industry depends on communication processes. UCaaS helps retail outlets to streamline the business process by enabling quick, real time service and faster transaction closures. The customized and personalized experiences provided by UCaaS in the purchase cycle helps the retail outlets improve customer loyalty.

There are various assumptions that have been considered for market sizing and forecasting. For instance, exchange rate, one of the economic factors, is expected to have a moderate impact on this market. Thus, the dollar fluctuations are expected to not seriously affect the forecasts in the markets.

The report will help the market leaders/new entrants in this market in the following ways –
1. It segments the market into components and applications, providing a comprehensive coverage of the market. It also provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across the different verticals and regions.
2. This report will help them better understand the competitors and gain more insights to position their business accordingly. There is a separate section on competitive landscape, including competitor ecosystem, mergers & acquisitions, and venture capital funding. Besides, there are company profiles of 10 top players in this market.
3. The report will help them understand the pulse of the market through the information on key market drivers, restraints, challenges, and opportunities.


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