“Operation BPaaS is a part of Business Process as a Service (BPaaS), which assists companies in outsourcing their operational activities. BPaaS is delivered based on a cloud services model, wherein the different cloud services include Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). BPaaS is highly service-oriented and has well-defined interfaces. Furthermore, BPaaS services are capable of leveraging automation, standardization, and repeatability, thereby enabling consistent delivery of services.
The North American operation BPaaS market has been broadly segmented on the basis of industry vertical, process, deployment model, and geography. On the basis of geography, the North American operation BPaaS market has been segmented into the U.S., Canada, and Mexico. On the basis of process, the market has been segmented into order management, supply chain management, business process analytics, industry operations, and digital asset management. On the basis of industry vertical, the market has been further segmented into banking, financial services, and insurance (BFSI); retail & wholesale distribution; energy & utilities; and telecommunication and IT. The main deployment models discussed in this report include hosted and on-premise.
In the North American region, the U.S. dominates the market, mainly owing to the technological advancements in the country, followed by Canada. However, Mexico is expected to be the fastest-growing market for operation BPaaS in the coming years. The U.S. had the highest ICT expenditure of $988,544.5 million in 2014, followed by Canada, where the total ICT expenditure was $97,437.1 million in 2014.
Until 2014, the North American operation BPaaS market was dominated by IBM, Accenture, Cognizant, CSC, and Genpact. The launch of new products, partnerships, acquisitions, and collaborations are among the major strategies adopted by most of the players to achieve growth in the North American operation BPaaS market.
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