“• Kable’s survey shows that retail banks are spending a significant portion of their ICT budgets (X%) on ICT hardware.
• In 2014, X% of retail banks are planning to increase their overall ICT expenditure (both slightly and significantly) in compliance and operational risk management.
• Online banking has been assigned the highest investment priority by retail banks, as X% of respondents consider it as one of the top three IT projects in 2014.”
“1 Trends in ICT budgets
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT budget allocation by core technology area
1.4.1 Hardware budget breakdown
1.4.2 Software budget breakdowns
1.4.3 Third party IT services expenditure
1.4.4 Telecommunications budget
1.5 ICT budget allocation by function
1.6 Outsourced IT functions
2 ICT investment priorities and vendor mindshare
2.1 Introduction
2.1.1 Business intelligence
2.1.2 Mobility
2.1.3 Cloud computing
3 ICT procurement trends
3.1 Introduction
3.2 Business objectives influencing IT investment strategy
3.3 IT objectives influencing IT investment strategy
3.4 ICT provider selection
4 Sector-specific trends
4.1 Introduction
4.2 IT expenditure plans for specific business areas
4.3 Business areas receiving the largest investments
4.4 Business challenges
5 Summary
5.1 Retail banks are increasing their investments in innovative ICT domains, to ensure operating efficiency and maintain their competence
6 Appendix
6.1 Definitions
6.2 Further reading
6.3 Contact the authors”
“Table 1: Retail banking – enterprise ICT survey geographic breakdown
Table 2: Retail banking – enterprise ICT survey breakdown by size band (number of employees)
Table 3: Recent and expected ICT budget changes among retail banks
Table 4: Retail banks’ (external) ICT budget allocation, 2013 and 2014
Table 5: Retail banks’ average hardware budget allocation
Table 6: Retail banks’ average software budget allocation by technology
Table 7: Retail banks’ average IT services budget allocation
Table 8: Retail banks’ average IT consulting services budget allocation
Table 9: Retail banks’ average telecommunications budget allocation
Table 10: Retail banks’ ICT budget allocation by function, 2013 and 2014
Table 11: Outsourced IT functions – retail banks’ current and future outsourcing priorities
Table 12: Business intelligence – retail banks’ current and future investment priorities
Table 13: Business intelligence – vendor mindshare among retail banks
Table 14: Mobility – retail banks’ current and future investment priorities
Table 15: Mobility – vendor mindshare among retail banks
Table 16: Cloud computing – retail banks’ current and future investment priorities
Table 17: Cloud computing – vendor mindshare among retail banks
Table 18: Business objectives which influence retail banks’ IT investment strategy
Table 19: IT objectives which influence retail banks’ IT investment strategy
Table 20: Factors influencing retail banks’ decision to choose an ICT provider
Table 21: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks
Table 22: Top three IT projects in 2014 for retail banks
Table 23: Importance of the following business challenges for retail banks”
“Figure 1: Retail banking – enterprise ICT survey geographic breakdown
Figure 2: Retail banking – enterprise ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among retail banks
Figure 4: Retail banks’ (external) ICT budget allocation, 2013 and 2014
Figure 5: Retail banks’ average hardware budget allocation
Figure 6: Retail banks’ average software budget allocation by technology
Figure 7: Retail banks’ average IT services budget allocation
Figure 8: Retail banks’ average IT consulting services budget allocation
Figure 9: Retail banks’ average telecommunications budget allocation
Figure 10: Retail banks’ ICT budget allocation by function, 2013 and 2014
Figure 11: Outsourced IT functions – retail banks’ current and future outsourcing priorities
Figure 12: Business intelligence – retail banks’ current and future investment priorities
Figure 13: Business intelligence – vendor mindshare among retail banks
Figure 14: Mobility – retail banks’ current and future investment priorities
Figure 15: Mobility – vendor mindshare among retail banks
Figure 16: Cloud computing – retail banks’ current and future investment priorities
Figure 17: Cloud computing – vendor mindshare among retail banks
Figure 18: Business objectives which influence retail banks’ IT investment strategy
Figure 19: IT objectives which influence retail banks’ IT investment strategy
Figure 20: Factors influencing retail banks’ decision to choose an ICT provider
Figure 21: IT expenditure plans in 2014 compared to 2013, for specific business areas within retail banks
Figure 22: Top three IT projects in 2014 for retail banks
Figure 23: Importance of the following business challenges for retail banks”
