Field Service Management (FSM) Market Has Got Hold Across Regions Due to the Increasing Demand of Better Services by Customer

Date: 2015-08-17

“Field Service Management (FSM) market has got hold across regions due to the increasing demand of better services by customer.  To meet the agile customer demands organizations are demanding solutions to improve and enhance their services. The organizations are also taking the advancements in technology into the account鈥攃atering to which various solutions such as ERP and CRM has tried to address their needs, but they had certain limitations in managing some needs required for better service. 

Thus FSM plays an important role in helping organizations to centralize and manage their various service operations such as鈥攚ork order management, mobile field workers, scheduling of tasks, dispatching the materials, managing the customers, maintaining the history of previous transactions of the customers, managing billing and invoicing solutions and reporting. 

The growing demand for improved customer satisfaction, escalating demand for enhance and efficient productivity and increasing operational costs and to provide better customer experience are clearly driving the FSM market globally.

The major vendors such as Xora, Inc. (by ClickSoftware Technolgies Ltd.) , and Metrixx LLC., Oracle Corporation, SAP AG, IBM Corporation, ClickSoftware Technologies Ltd., Astea International, PTC, Infor, Service Power, and Trimble Navigation are helping large enterprises and SMBs to implement field service management solutions to serve their customers better in a cost effective way. 
The major restraints in this market are lack of awareness, progressing demand for competent management of FSM. The report analyzes the growth rate and penetration of FSM across all regions.


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