Winning and Retaining Business in the Asian Mining Equipment Sector, 2015

Date: 2015-09

“Overall trends in the data revealed:

– Customer priorities in supplier selection are product quality and availability of parts

– Suppliers perform well, but have lower levels of satisfaction in key areas

– L&T received the highest average satisfaction ratings, with Caterpillar considered the leading supplier for most categories of mining equipment

– Account managers make a significant impact in the selection process, alongside suppliers’ reputation

– Customers in Asia are happy with their current supplier but are open to change in the long term

– Product quality was the stand out area identified for improvement”


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