UK Consumer Debt Collection and Debt Purchase: Market Insight 2014

Date: 2015-11

“This report focuses on the UK consumer debt purchase and debt collection markets. Debt collection involves the collection of debts on behalf of the original debtor as an outsourced business process while debt purchase involves buying the actual debts and the right to collect them.

Our research identifies that there is considerable overlap between the provision of both services. Many of the larger debt collection agencies have purchased portfolios of debt in recent years while several debt purchasers have carried out debt collection on a contingent basis, in particular during the period from 2008-10 when the debt purchase market was impacted by the credit crunch.

The report quantifies the sizes of each segment and their respective historical growth rates while reviewing key factors behind these figures and exploring drivers of growth and profitability.

We also report on and analyse the drivers of growth – in particular relevant economic indicators such as total consumer debt, unemployment levels, debt write-off rates, levels of personal insolvencies – and more specific factors including recovery rates, commission levels, the attitudes of consumer creditors to the concept of debt sale and the discount to face value typically paid for debt.

Leading debt purchasers and debt collections agencies are profiled and their performance is compared.

What does it contain?
– Quantification of market size and historical growth rate
– Summary of market trends
– Analysis and profiles of leading debt collection agencies and debt purchasers
– Market and driver forecasts

Who is it intended for?
Debt collections agencies and debt purchasers, sellers and outsourcers of debt, investors in the industry, banks, analysts, consultants, regulators and other parties with interests in the sector.

What are the sources and methodology?
This report is based on:
– Publicly available data including company annual reports, websites, press releases and government statistics
– Interviews with senior-level contacts in the market
– In-depth analysis of the macroeconomic environment and other relevant market drivers
– Information from these sources has been synthesised and presented clearly and concisely with extensive use of charts and tables to illuminate points and support conclusions

Main changes from our previous report in this area
– Analysis and description of the market updated to reflect recent trends such as increasing barriers to entry as a result of greater regulation and increased adoption of pre-approved panels of purchasers and collection agencies
– Financial information and market drivers updated
– Forecast models rebuilt to reflect new information and changes in the market context

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