Strategic Focus Report – Business Process Outsourcing: Technology and market trends

Date: 2015-08

“• The BPO market has been experiencing a level of maturity over the last few years, but is still attracting decent interest from organizations, due to its potential financial and strategic impact.
• The global BPO market remains fragmented, and is largely dominated by small and medium-sized service providers.
• According to Kable, the top 10 vendors contributed 33.4% of the total BPO market size in 2012, with this proportion decreasing by 1.7% to reach a figure of 31.7% in 2013.”


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