Maintenance and Aftermarket Preferences in Mining for Europe and the former Soviet Union, 2015

Date: 2015-09

“Overall trends in the data revealed:

• While OEMs dominate the supply of strategic parts with 60% choosing purely OEMs and 34% a mix of OEMs and third parties, third parties have a greater penetration of non-strategic parts. Availability of spare parts is a key weakness for OEMs, which provides third parties with an opportunity to gain further share unless the OEMs improve their supply infrastructure, logistics structure and performance.

• After-sales equipment support preferences show over half (55%) of respondents want regular input from their manufacturer, 24% prefer to outsource support work, and 21% prefer to keep work in-house.

• Service contract preference shows a direction for simpler structures with maintenance only (47%) favored ahead of operation and maintenance (30%), while life cycle management remains marginal across the region (18%).

• Opportunities for life cycle management services are greatest for the largest companies, and within the former Soviet Union.”

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