Customer FAQ

Order & Delivery

You can place an order by clicking on the ‘Buy’ button on the report display page.

How soon is the report delivered?

Online orders are processed in real time and the report is delivered electronically via email usually within 1-2 hours of making the purchase. You will first get an automated email confirming the purchase and delivery details of the report and another email when the order gets completed post report delivery. If you make your first purchase over a weekend or holiday, the report will delivered to you on the following business day. You can speak with our representatives at any point during this process for assistance.

Hard copies are shipped via express delivery and normally takes 2-3 business days to reach the customer. You can email us to know about the shipping charges as they vary per customer location.

What are the payment options?

We use the most secure online payment gateway which currently accepts Credit Card & Paypal. Customers who wish to make payments using PayPal, Credit Card or wire bank transfers can email us at info@gosreports.com.Your credit card information is never stored by either GosReports.com or the payment gateway provider at any point during the transaction.
I am a frequent buyer, are there any offers and discounts applicable to me?
Yes, as a bulk buyer you are entitled to various offers and discounts on all your purchases. You are requested to speak with our representatives prior to making the purchase and the applicable discounts will be communicated to you based on your current purchase order. GosReports.com’s representative will also assist you to set up an account wherein you do not have to fill out your credit card details over and over again for future purchases.

How secure is the site?

All the data on our website including your personal information is encrypted via Secure Socket Layer (SSL) and protected by various other security installations.

Are there any hidden costs or taxes?

No, with GosReports what you see is what you get. Our members do not have to pay any credit card fees, transaction charges, extra tax or VAT on the purchases made with us.
I could not find a report that meets my current requirement. What are my options?
Kindly email us the details of your requirement and chances are that our in-house analysts will be able to find you what you need.
What is the difference between Single User, Site User and Corporate User License?
Single user license indicates that the usage of the report is limited to a single user only.
Multi user license indicates that the usage of the report is limited to 5 users only.

How about your return policy?

Considering the nature of the reports, refunds after receiving the copy of the report cannot be granted unless there are some serious problems. Please be sure to read all available information about a report before you place your order. If you have any questions about a report, contact us for expert assistance.

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