Consumer Attitudes and Online Retail Dynamics in the US, 2013-2018

Date: 2015-09

“• Brick and mortar retailers are integrating their online and offline channels, to provide a seamless experience to their customers
• Sales tax on online shopping will hamper the growth rate of online retailers, increasing the competition between physical and retail players
• Free shipping and hassle free return policies will act as key differentiators for online retailers over the next few years
• The trends of Show rooming and Web rooming are on a rise in the US, with customers looking for the best deals”

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