Audio Communication Monitoring Market by Solution & Service (Reporting & Analytics, Call Recording Software & Quality Analysis, Audio Loudness, Metering & Monitoring Solution, Professional Service, Support & Maintenance) – Global Forecast to 2020

Date: 2015-10

“Audio Communication Monitoring has become an important tool for businesses to remain competitive in the global market. The audio communication monitoring market has been segmented by various solutions and services, industry verticals and the major applications of audio communication monitoring. Audio communication monitoring providers play a vital role in assisting various organizations in quickly reacting to the changing business needs by analyzing multichannel communication and real-time call monitoring. Audio communication monitoring also help companies in adhering to the risk and compliance management requirement, improving operations quality and enhancing the organization’s overall productivity. Audio communication monitoring providers offers independent audio monitoring and analysis solutions and supporting services such as professional services and support and maintenance services, so organizations can focus more on their core activities. Organizations are also demanding audio communication monitoring as there is advance governance and risk and compliance frameworks that they need to adhere to.
The growing need for getting real-time insights on the data collected from the call records and communication across the organization, getting data structured, low investment and reducing the operational cost is increasing the adoption of audio communication monitoring by SMBs, further driving the growth and demand of the audio communication monitoring market globally.
Major vendors such as IBM, Cisco, NICE System, Nectar Services Corp, and Nexidia, Inc., are helping large enterprises and SMBs implement audio communication monitoring for analyzing call data in real-time and assists in providing quick insights on the changing business conditions and increasing awareness about the changing market trends. It increases the operational efficiency by providing uninterrupted business operations.
The report analyzes the growth rate and penetration of the audio communication monitoring market across all the regions. The assumptions considered for the market forecast include political, social, technological, and economic factors. For example, exchange rate is one of the economic factors expected to have a moderate impact on this market. Therefore, dollar fluctuations are expected to not seriously affect the forecasts in the emerging Latin America and Asia-Pacific (APAC) regions.
The report on audio communication monitoring market will help the market leaders/new entrants in this market in the following ways:
1. The report provides the closest approximations of the market size for the overall market and the sub-segments. The market numbers are further split across different industry verticals and all major solutions and services of the audio communication monitoring market.
2. This report will help them understand the competitors better and gain more insights into positioning one’s business. There is a separate section on competitive landscape, including end-user analysis and mergers and acquisitions. Besides this, there are company profiles of ten major players in this market. In this section, market internals are provided to help place one’s company ahead of the competitors.
3. The report helps them understand the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.

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